Helpcenter app
Deliverables
Web design
Icons & Illustrations
Social media & marketing material
App UI redesign
Live chat widget
Chatbot setup
Overview
HelpCenter is a Shopify app that helps store owners manage customer support via customizable FAQs, a ticketing system, and live chat functionality. With frequent feature updates, the app needed a full redesign to align its UI with its evolving capabilities.
As the sole designer, I led the visual overhaul of the app (excluding the new logo and base wireframes), designed a new marketing website, created a live chat widget and chatbot interface, and prepared all design assets for the Shopify store page.
WEB DESIGN
The old site was a simple one-pager that no longer reflected the app's scope and capabilities.
I used the new (outsourced) logo as a base for the refreshed color palette, and created a cohesive icon and illustration system.
Due to the absence of final app screenshots, I relied on custom visuals to explain features clearly.
App redesign
The initial wireframes were outsourced, but I finalized the UI with consistent visual language:
delivered color schemes, illustrations, and icon sets
created an effective design system to maintain cohesion
focused on clarity, usability, and system cohesion across modules
Live Chat Widget & Chatbot
These were new features without prior UI. I designed everything from the ground up using HelpCenter’s existing design patterns.
Created flexible widget templates (wide/narrow) with user-controlled customization options
Designed interfaces for multi-functional use: live chat, order tracking, FAQs, and chatbot
Developed scalable designs with template and color options to fit different store styles
